The Government Council has taken note of the Emergency Report 112 Andalusia for 2024, highlighting that Andalusians once again give a high rating for the fifth consecutive year to the service provided by 112. Furthermore, it emphasizes the reduction in average response time to citizens by half a second, now standing at 4.8», a data point that reaffirms the Andalusian service as one of the emergency systems with the best indicators in all of Spain.
The overall result of a telephone satisfaction survey to assess the public’s evaluation of the service in 2024 was 9.04, the same as in 2023. The friendliness of the specialists in care and coordination almost reaches a perfect score (9.41), according to the survey data collected from 2,841 people who needed to call 112. Additionally, the communication quality (9.41) and the professionalism of the operators (9.05) are other highly regarded aspects of the service. Moreover, eight out of ten Andalusians are aware of and prefer to call 112 over other emergency numbers.
Regarding the number of incidents, the year concluded with 3,449,145 calls, an 18.46% decrease compared to the previous year, while the number of managed emergencies increased by 1.28% (819,053), indicating the preference of both Andalusians and visitors for using the 112 number. In terms of incident types, the most requested were medical emergencies (385,164), cases related to public safety (153,234), traffic incidents (73,078), road accidents (46,188), animal protection (40,239), and fires (37,664).
Regional room of 112 Andalusia.
Regarding the months of the year, the summer months were the most active, with 78,281 calls in August, 76,171 in July, and 70,311 in June, a rise due to increased recreational and outdoor activities, travel, and tourism. By provinces, Seville (210,922), Malaga (177,249), Cadiz (103,072), and Granada (100,204) had the highest number of coordinated emergencies, while the lowest were in Almeria (67,171), Cordoba (58,981), Huelva (52,097), and Jaen (49,355), with two cases outside of Andalusia. Of all calls handled, 20,859 were received through the e-call system, an automatic call from vehicles, while the SVisual service (sign language teletranslation system for people with hearing and speech impairments) addressed fifteen requests for assistance.
The episodes recorded on October 11 and 29, as well as on November 11 and subsequent days, prompted the three activations of the Emergency Plan for Flood Risk in Andalusia (PERI) for the year. During just the last two DANA events, which were the most severe and prolonged, 112 had to handle over three thousand emergencies (3,214), with almost five thousand people (4,687) evacuated and five hundred housed. Also, last year saw the first real emergency activation of the ‘Es-Alert or 112 reverse’ system, following a red alert in the Cadiz countryside, an information tool that sends mass messages to mobile phones based on technical criteria.
112 responded to ten extraordinary situations acting as the Operational Coordination Center (Cecop), in addition to three incidents related to large gatherings: Cerro Plan, GP Jerez Plan, and Romero Plan. This tenfold increase in activations accounted for a 25% rise compared to 2023’s eight activations. Furthermore, the Emergency Plan for Forest Fires in the Autonomous Community of Andalusia (Plan Infoca) was activated up to seven times in 2024, with three incidents occurring in Granada and the rest in Cadiz, Cordoba, Malaga, and Jaen.
Emergency 112 Andalusia is a public and free service, available 24 hours a day, 365 days a year, to address the public’s emergencies. The 112 service offers multilingual support in English, French, German, Arabic, and Ukrainian, in addition to Spanish. Language support in 2024 resulted in a total of 43,845 calls handled, distributed as follows: English (33,076), French (5,615), Arabic (2,798), German (2,005), and Ukrainian (351). 112 is not only present in the two regional rooms and eight provincial rooms, but also at the scene of emergencies with the deployment of the Advanced Command Post (PMA), a system that collaborates with municipalities and works in coordination with State institutions.
